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Recent Site Changes FAQ 

Q: I previously had an account and could view my Order History and now I cannot

A: WWE Shop is now partnered with Fanatics. We're still the WWE Shop, however, we've recently made changes to our online store to improve your shopping experience. You will need to create a new online account, this allows you to view your order history for orders placed on or after July 19, 2022. You may contact 866-993-7467 (866-WWE-SHOP) for any information for orders prior to July 19, 2022


Q: What happened to the T-shirt club program?

A: We are working on new product launches all the time and we ask that you continue to check back for new product updates


Q: My Gift Card or Gift Certificate is not working on the site

A: We apologize for this issue; we ask that you please contact our Fan Services team at 855-221-8880 for assistance


Q: I had points previously and now I am not seeing them

A: Starting on July 19, 2022, you will no longer be able to access your WWE Shop Rewards points. However, your existing WWE Shop Rewards points will be automatically converted to FanCash Dollars.

Fanatics will convert every point at a rate comparable at $0.05 FanCash, which is similar to the points-to-cash value previously on WWE Shop.

For Example, 100 WWE Points will now be $5.00 FanCash, 110 WWE Points will now be $5.50 FanCash. If you do not see your points or believe they are not correct, please contact us


To access your new account, follow these simple steps:

1.      Activate your account by entering the email address that you received your FanCash emails on

2.      You’ll receive an email to verify your account. Click the link

3.      Start shopping. Be sure to sign in at checkout to apply your FanCash